Straight answers, written by the people who fix it
No filler and no keyword padding. Each of these exists because enough customers asked the same question that it was worth writing down properly.
Channels not loading? Change your server host
The most common problem and the quickest fix: swap the server address in your playlist link for one of your backup hosts. Video walkthrough, screenshots for every app, and your own backup servers listed on the page ready to copy.
Open the guide →Why streams buffer in the evening, and how to actually fix it
Nearly everyone blames their internet speed first, and nearly everyone is wrong. Here is the order we work through when a customer says the picture keeps stopping.
Read the guide →Xtream, M3U or MAG: which one should you actually pick?
They all deliver the same channels. What changes is how much typing you do, whether you get a programme guide, and how easy it is to move to a new device later.
Read the guide →Adding a second device without breaking the first one
The most common support message we get starts with "it worked until my son turned his TV on". Here is what is happening and how to solve it properly.
Read the guide →What internet speed you actually need for 4K streaming
Published figures are usually best-case marketing numbers. These are the thresholds where things start working comfortably rather than only just.
Read the guide →Renewing without losing your channels or settings
Renewing keeps the same lines, so there is nothing to reconfigure on any device. Here is what happens behind the scenes and what to watch for.
Read the guide →How reseller credits work, with the arithmetic done properly
Reseller credit is inventory, not a discount. The maths is simple once you see it, and the part that decides whether you make money is not the maths.
Read the guide →