Channels not loading? Change your server host
When nothing loads at all, the cause is almost always the server address saved inside your playlist link rather than your subscription or your internet. Swapping it for one of your backup hosts takes about two minutes and changes nothing else about your account.
The six steps
These are the same six steps whichever app you use. Pick your app in the panel below and you will get the screenshots, the video and your own backup server addresses ready to copy.
1. Note your MAC address
When channels stop loading, the television usually shows an error alongside your MAC address. Write it down, or photograph the screen. It is what identifies your playlist on the upload page.
2. Open the app upload page
On your phone or a computer, open the upload page for the app you are using. Enter the MAC address from the television and the page brings up the playlist link currently saved against it.
3. Find the host inside your link
Your playlist link looks like http://old.host:80/get.php?username=...&password=... The only part that changes is the host: everything between http:// and the port number. Leave the rest alone.
4. Copy a backup host
Open the subscription details we sent you when you ordered. They list your backup server addresses. Copy the first one exactly, with no spaces at either end.
5. Replace the host only
Select the old host in the link field and paste the backup in its place. Your username, password and the rest of the address stay exactly as they were. Then save the change.
6. Save and refresh on the TV
Go back to the app on the television and press refresh, or close it and open it again. The channel list reloads from the new server. If it still fails, repeat steps 4 to 6 with your second and then your third backup host.
If the host swap does not fix it
A host change fixes the case where nothing loads. If your channels do load but keep stopping and starting, that is a different problem: why streams buffer and how to fix it works through it in the order worth checking. If you are still mid-install, use the setup guide for your device. And if none of the backup hosts helps, send us your order number with the exact error on screen and we will look at the line itself.