Adding a second device without breaking the first one
Why sharing one login across two TVs causes drop-outs, how device slots really work, and the cheapest way to cover a whole house.
One line means one stream
A single device slot is exactly that: one connection at a time. Put the same username and password into two televisions and they will take turns knocking each other off, because the second connection is refused while the first is active.
That produces a symptom people find genuinely baffling: everything works perfectly for days, then starts dropping out at random. What actually changed is that somebody else in the house started watching.
What a device slot gives you
Adding a slot at checkout gives you a completely separate set of login details, not a shared one with a higher limit. Each set behaves like its own independent subscription that happens to expire on the same day.
That separation is deliberate. If one device has trouble, it does not affect the others, and you can hand one set of details to a family member without giving them the keys to everything.
Working out how many you need
Count screens that might realistically be watching at the same moment, not screens you own. A household where the living room TV and one bedroom are ever used simultaneously needs two, even if there are five devices in the house that can play.
Phones and tablets count only if someone actually watches on them while a TV is also running. In most homes two slots is comfortable and three is generous.
Adding slots later
You can add a device at any point without disturbing what you already have. Your existing lines keep working with the same details and the same expiry date, and the new one is issued alongside them.
Buying slots together at the start is slightly cheaper than adding them one at a time later, but the difference is small enough that it is not worth guessing high just in case.
Still stuck?
Send us your order number and the device you are using, and a real person will work through it with you.
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